Refund Policy
Last updated: 1 Aug,2024
At Dhuhacreative, we are committed to providing high-quality digital products. Our goal is to ensure your satisfaction with our Framer templates. However, due to the nature of digital products, certain conditions apply for refunds.
1. Refund Eligibility
Refunds for digital products, such as Framer templates, are only available under the following conditions:
- Non-Delivery: If you do not receive the download link or access to the template, you are eligible for a full refund.
- File Corruption: If the template file is corrupted and cannot be accessed or used, and we are unable to provide a replacement or fix, you may request a refund.
- Incorrect Product: If you receive a product other than the one you purchased, we will provide the correct product or a full refund if the correct product cannot be delivered.
2. Refund Request Time Frame
Refund requests must be made within 10 days of the purchase date. After this period, no refunds can be processed.
3. Conditions for Refunds
Refunds are not available in the following situations:
- Discounted or Promotional Products: Products purchased during a sale or promotion are non-refundable. These offers are final, and no exceptions will be made.
- Change of Mind: We do not offer refunds for purchases made by mistake or for reasons such as "changing your mind."
- Unauthorized Use: If there is evidence of misuse, such as unauthorized sharing, reselling, or redistribution of the template, no refund will be provided, and legal action may be taken.
- Technical Issues on User's Side: We do not offer refunds for problems related to the user's internet connectivity, local software or hardware issues, or other technical difficulties that are not attributable to our product.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, a description of the issue, and any relevant screenshots or error messages.
- Review Process: Our support team will review your request and, if it meets the criteria outlined above, will process the refund.